Refund

Returns/ Refunds

As our items are custom made to order, we do not accept returns/refunds at this time. If your item arrives damaged, you must take photographic evidence and email us within 48 hours of delivery to be eligible for a replacement.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for items that are lost or stolen during shipment. Please forward all shipping related questions to the shipping carrier.

Order processing time and delivery

Our order processing time is 5-7 business days (not including weekends and public holidays). This is the time it will take from when you place your order to when your order ships.

If you are purchasing priority or priority express shipping that does not mean the processing time will be bypassed. We cannot be held responsible for the speed at which USPS or other carriers deliver your package. We will not issue refunds regarding shipping transit times. Free shipping does not guarantee USPS priority mail, and may likely be shipped via UPS ground. All issues regarding guaranteed delivery dates should be made via the shipping carrier.

Return To Sender

We are not held responsible for any packages that are sent back to us due to an incorrect address provided by the customer.

Order Cancellations

Due to the custom made nature of our items, we cannot accept order cancellations. However, if you do need to cancel your order, contact us at the.candle.babes@gmail.com and we will evaluate on a case by case basis.

Change Of Address

All change of address requests must be made within 24 hours of when the order was placed.

Refund

Bestie, drop your email